Carbon tax complaints falling – ACCC
THE competition watchdog is now dealing with an average of 45 complaints daily about Labor’s controversial carbon tax, down from 63 a day when it first started.
The Australian Competition and Consumer Commission (ACCC) says businesses are making an effort to ensure their staff aren’t misleading customers and it expects the downward trend to continue.
Chairman Rod Sims says there’d been just more than 1260 carbon price-related complaints from when the tax started on July 1 until Tuesday this week.
There were 630 in the first 10 days of the scheme’s operation.
Mr Sims says 45 complaints a day is “not large” considering the watchdog received 900 complaints a day concerning all other matters during July.
To date the ACCC has sent warning or “educative” letters to 30 businesses.
It’s received court enforceable undertakings from bread franchiser Brumby’s and refrigeration company Equipserve and less serious informal undertakings from two solar panel businesses.
Further actions are expected in the coming weeks.
The competition watchdog has received allegations of misleading carbon price claims against hairdressers, cafes, supermarkets and dry cleaners.
But the energy, landfill, refrigerant and building sectors continue to generate the most complaints.
Many potentially misleading claims had been made by staff members who’ve jumped to conclusions.
“A stray comment from an employee that casually refers to price increases as being carbon-related, when they are not, could result in a complaint to the ACCC,” Mr Sims says in a statement.
“(But) businesses that make a good faith attempt at calculating the effect of the carbon price have nothing to fear from the ACCC.
“Businesses in general are making an effort to ensure that their staff are aware of the importance of not misleading consumers.”